Membership: Digital Card FAQs

I received an error message and cannot download my digital membership card.
If you are unable to install your digital membership card, please delete your old card from your digital Wallet, then in-stall the card.

Will my digital card update when I renew my membership?
The digital card will automatically update when your membership information changes. For example, your expiration date and membership level will automatically update the next time you renew or upgrade your membership. If your expiration date has not updated, contact us at membership@stormkingartcenter.org and we will re-issue your card.

How do I add the membership card to my iPhone?
Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.

How do I add the membership card to my Android phone?
Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

I don’t have a mobile phone, what can I do?
You may give your name at the booth if you don’t have a phone number associated with your Membership.

My name is spelled wrong/membership level is incorrect.
Please email us at membership@stormkingartcenter.org to update your membership records.

My friend or family member is also on this membership account, how can I share their membership card?
– For Android phone users: Navigate to the back of the card (tap on the small “i” on the front) and use the “Share Pass” button to send the card to your secondary member.
– For iOS users: Navigate to the back of the card (tap on the “…” button on the front), then tap on the share icon at the top right to send the card to your secondary member.

I downloaded my card but I can’t find it.
If you have an iPhone, the card will automatically download to Apple Wallet. Check the Wallet app for your new card (scroll through any cards that are already there—it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.

I am not sure I received my digital card. Can you send it again?
First, check the Junk, Spam, Promotions, and Unwanted folders of your email. If you still have not received your card, email membership@stormkingartcenter.org or call 845.534.3115 x7105 and we can resend the email for you to download your digital membership card.

How will my reciprocal benefits work when visiting other organizations?
Simply show your digital membership card at participating organizations to receive your reciprocal benefits. For a complete listing of reciprocal benefits by Membership level, visit stormking.org/membership.

If you have any additional questions about your membership card or benefits, contact the Membership Office by emailing membership@stormkingartcenter.org or calling 845.534.3115 x7105.