Job Opportunities

Database & Data Integrity Manager

About the Position

The newly created Database & Data Integrity Manager is a key member of the Operations Department that ensures data integrity and proper programming, maintenance, and use of our organization-wide database, Altru by Blackbaud. Altru contains over 100,000 records and supports the success of several departments, primarily Visitor Operations and External Affairs (Development). This is a critical role that ensures continuity of the Art Center’s business and enforces best-practices with respect to data records management. Maintaining reliable, accurate, and consistent data is crucial for analysis, forecasting, and reporting to make informed business decisions.

The Database & Data Integrity Manager is primarily responsible for the integrity of all data records and the oversight of the point-of-sale and online sales systems. These systems contain sales orders, constituent records, reports and queries, and webforms. The Database & Integrity Manager is also responsible for programming and maintaining webforms for organization-wide individual and group admission, merchandise, events, and program ticketing.

To ensure systems are configured optimally, the Database & Data Integrity Manager ensures proper data entry, according to documented standards and leads clean-up and correction on an on-going basis to ensure data integrity. Serving as the main point of contact for questions and issues with the use of Altru, the Database and Data Integrity Manager will continually increase their knowledge of the Altru system, including from the community discussion board, and will teach back to users by answering questions and developing and updating usage guides. Working collaboratively with other department managers, the Database & Data Integrity Manager will monitor and ensure the integrity of constituent data, maintain, and distribute written Altru and database policies and procedures based on best practices museum and industry, and compliance demands.

Primary/Essential Responsibilities and Duties

  • Resolve daily issues pertaining to all functions within Altru; escalate any issues to Blackbaud Support and beyond if they are beyond Blackbaud Support.
  • Serve as an institutional liaison and co-chair regular Altru user group meetings with subject matter experts from multiple departments.
  • Help with complex and intricate reporting and data needs using Altru by creating and customizing queries.
  • Identify opportunities to streamline departmental processes and procedures and aid in the roll out.
  • Stay current with Altru system updates; inform staff of updates and changes; and implement changes to the Altru system integrate updates.
  • Implement a plan to proactively audit and monitor integrity of data across constituent systems with a focus on Altru.
  • Program ticketing, discount and webforms for both online and onsite sales of admission for individuals and groups, merchandise, events, and programs.
  • Drive ongoing refinements to data integrity in Altru, including large and small-scale clean up and maintenance projects, in keeping with best practices and in response to evolving user needs.
  • Serve as project manager to departments for all database and website integration related projects. Includes managing online web forms and generating timely progress reports.
  • Design, build and maintain reports, dashboards, and other strategic information for users.
  • Create policies and procedures for Altru use and maintenance, based on best practices and consistent with department policies.
  • Update accounting GL codes in Altru as necessary.
  • Regularly check and fix unresolved sales orders; undelivered emails; and reporting issues
  • Maintain Altru user account security and print access.
  • Lead training and documentation for all Altru users.
  • Advise on add on software opportunities and act as Project Manager for their implementation.
  • Assist IT in physical point-of- sales systems including components such as credit card processor, receipt printers, and ticket printing.
  • Design and maintain VG files for all ticketed programs and ensure the digital and physical printing of these tickets by all users.
  • Other duties as assigned.

Required Skills and Qualifications

  • Associate degree is required; Bachelor’s degree preferred.
  • Minimum of 2 years demonstrated database administrator experience within a customer relationship database (i.e. Altru, Raiser’s Edge, Salesforce, Tessitura, etc.), including data import/exports, complex queries and custom reporting.
  • Minimum of 2 years’ experience in a non-profit or office environment
  • Experience working with sensitive personnel or customer data or files
  • Experience with data entry procedures
  • Experience with back-office, bookkeeping, or fundraising operations
  • Understand and value honesty, integrity, consistency, and accuracy and the risks associated with compromise in those areas
  • Must be aware of and keep track of relevant compliance demands regarding data/records retention
  • Working knowledge of Microsoft Windows 7 or newer
  • Working knowledge of Microsoft Office (2013 or 365), particularly Excel
  • Self-driven and independently motivated, able to independently set daily goals
  • Must be able to create and work through assigned projects and tasks
  • Must be able to handle competing requests and priorities from other staff
  • Must be trustworthy, due to the sensitive, confidential nature of personal and financial recordkeeping
  • Excellent attention to detail and organization skills
  • Excellent presentation and communication skills
  • Able to translate and describe technical information to non-technical audiences
  • Able to teach others or troubleshoot issues in-person, over the phone, or via email
  • Able to perform work accurately and thoroughly
  • Requires strong ability to follow instructions, manage time, remember details, organize, multi-task, research, communicate verbally and in writing.
  • Ability to work occasional nights and weekends.

Preferred Skills and Qualifications

  • Previous development experience with advanced knowledge of fundraising systems and process/best practices
  • Blackbaud certifications, or training
  • Knowledge or experience with Blackbaud Altru or Raiser’s Edge
  • Experience with browser-based or desktop POS systems
  • Knowledge of third-party reporting software such as Tableau or Crystal Reports
  • Knowledge of database queries
  • Knowledge of macOS
  • Knowledge of web programming such as CSS
  • Knowledge of design of SVG files
  • Demonstrated teaching skills
  • Experience training others to use computer software
  • Experience working in a museum or cultural institution

Physical Requirements and Working Conditions

  • Works in an office environment
  • Frequently sits for long periods of time
  • Frequently speaks, reads, writes and uses a computer keyboard
  • Must be able to work and walk outside in a variety of weather conditions
  • Requires standing, lifting, stooping, or bending
  • Occasionally works on weekends and evenings to support open season

To Apply

Please submit your resume and cover letter via email to employment@stormkingartcenter.org with “Database Manager” in the subject line. No phone calls please.

Benefits and Pay Range

This full-time, exempt (FLSA status) position is eligible for our generous benefits package as outlined below. The hiring annual salary range is between $60,000 – $65,000 depending on qualifications.

Docent Volunteers

Storm King Art Center seeks volunteer docents.

About the Department of Education & Public Programs
The Department of Education and Public Programs offers opportunities and experiences for a wide-ranging community of visitors. Primarily presented during Storm King’s open months of April through November, programs include concerts and performances, lectures and artist talks, family programs, school and adult tours, moonlit walks, and much, much more. Education and Public Programs reflect Storm King’s ongoing dialogue with art, landscape, and nature. Programming aims to spark immersion, inspiration, investigation, and innovation for an ever-expanding audience.

About the Opportunity and Requirements
Docents are specially trained to support the educational mission of Storm King. Working with visitors of all ages and backgrounds, docents guide adult, college, and school groups on tours of the permanent collection and special exhibitions, as well as helping with public programs and events, and providing general information to Storm King’s visitors.

Candidates must be enthusiastic, curious, and eager to learn. Working with the public requires an affable disposition and impeccable reliability. Candidates must be able to lead hour-long outdoor tours in variable weather conditions on Storm King’s hills, grass and gravel pathways. A background or interest in modern and contemporary art and/or landscape design is preferable.  Teaching experience and fluency in other languages, especially Spanish, is a bonus. Once selected, new docents will take part in a three-week intensive training course.  Docents are required to commit to at least one year of volunteer service. This includes attending regular meetings and ongoing learning opportunities, as well as leading a minimum of ten tours per season.

Storm King’s docent training program is currently suspended due to COVID-19 precautions.

Perks
Docents enjoy complimentary admission to Storm King for themselves and guests, as well as reciprocal admission to other institutions and discounts at our Museum Store and Outdoor Cafe. In addition to these benefits, the docent program provides a vibrant social community of more than 25 volunteers, many of whom have volunteered at Storm King for over a decade.  As a team, docents enjoy sharing their knowledge, interests, and experience with visitors and with one another.  Special behind-the-scenes tours, talks, and workshops at Storm King, trips to fabricators’ and artists’ studios, and expeditions to other museums provide for fun, lasting learning opportunities.

To Apply
Interested candidates should complete the online volunteer application found here. Storm King’s docent training program is currently suspended due to COVID-19 precautions. Applications received at this time will be considered when activities resume.

Please contact employment@stormkingartcenter.org with any questions. Local information sessions will be announced soon, check back for details.

Visitor Services Staff

Storm King Art Center is seeking seasonal, part-time Visitor Services Attendants from April 2021 through November 2021 with limited winter hours from December 2021 through March 2022.

About the role

Visitor Services Staff (VSS) are fundamental to Storm King’s daily operations and are involved in almost every element of the visitor experience. They are critical to the smooth operation of the site and assist visitors with wayfinding, provide information on Storm King’s featured exhibitions and collection, enforce rules, ensure the safety of visitors, staff, sculpture, and site, and support public programs and private events.

Visitor Services Attendants have opportunities to be educated on the operations, collection, exhibition, artists, history, and landscape of the Art Center and can gain experience in directing traffic, operating Point of Sale systems (cash registers), sculpture protection, bike rentals, and driving carts .

Responsibilities

  • Interact and engage with visitors in a professional, friendly, and welcoming in wayfinding and responding to visitor needs
  • Monitor areas of the site primarily by foot and enforce site rules
  • Protect Storm King property
  • Open/closebuildings and site following established procedures
  • Respond proactively to safety issues
  • Assist with traffic control, parking, booth/point of sale, and/or bike rentals.
  • Provide support with public programs and private events including set up/break down
  • Attend mandatory training sessions throughout the season to learn about Storm King’s featured exhibitions, safety awareness, policy and procedures, and general information
  • Maintain a clean and safe environment including supporting housekeeping by moving or picking up trash, as needed

Requirements

  • Must be reliable, punctual, and flexible
  • Strong interpersonal and customer service skills
  • Ability to work well both in a team and individually
  • Comfortable interacting with the public including groups of all ages, families, senior staff, VIPs, Trustees, and artists

Physical Working Conditions

  • Ability to maneuver outdoors, in all weather conditions, on 500- acres of hills, grass, and gravel pathways
  • Ability to vocalize in a two-way radio
  • Ability to stand for long periods of time
  • Ability to lift/move up to 20lbs a plus
  • Ability to operate a Point-of-Sale System (cash register)

COVID-19 Protocols

To keep our staff safe, our office staff are primarily working remotely. Before staff are permitted on site, they are required to submit a health screening questionnaire. Masks, gloves, and other personal protective equipment (PPE) as needed is provided, along with access to hand sanitizer. VSS are scheduled amongst two teams that do not cross-mingle to reduce exposure and aid in contact tracing measures. All staff are required to adhere to the Storm King Opening Plan.

Education, Licensing and Experience

Required:

  • High School Diploma or equivalent

Preferred:

  • Prior experience working with the public, including volunteer and internship experience
  • Knowledge of a museum environment
  • Interest in artand/or landscape
  • Art and/or art history education
  • Cash handling and/or Point of Sale experience
  • Valid driver’s license with no serious convictions (required only for some roles)
  • New York State security guard license
  • Willingness to patrol by bicycle
  • License to operate or experience driving large passenger vehicles

Hours/Schedules

Due to COVID-19 safety protocols, part-time work schedules are available amongst two teams that do not cross-mingle: Team 1: Wednesday to Friday and Team 2: Saturday to Monday (the site is closed to the public on Tuesdays).  Hours may increase during the fall peak and are typically reduced during the winter from December 2021 through March 2022. All VSS can volunteer to work additional evening and private events as needed.

Typical work hours are:

  • April and May: 9:30 am – 6 pm
  • From Memorial Day through Labor Day: 9:30 am – 6 pm or 11:30 am – 8 pm

Extra hours are available, and schedules may change as follows:

  • Peak season (September to early November)
  • Morning or evening events
  • Limited Private Events hours
  • Limited winter weekend hours

Salary and Benefits

The hiring rate is $15 per hour. All seasonal staff are eligible to participate in Storm King’s 403(b) retirement plan and for NYS Paid Sick Leave. Additional perks include employee discounts at our Museum Store and Outdoor Café and free access to the Art Center for friends and family.

To Apply

Please send your resume to employment@stormkingartcenter.org with “Visitor Services” in the subject. Please indicate your availability for Team 1 (Wednesday – Friday) and/or Team 2 (Saturday -Monday) and preference for Booth/Point-of-Sale or Parking/Traffic Control, or Bike Rentals roles in your application. Preference will be given to applicants that meet current Visitor Services’ needs. No phone calls please.

Applications of Interest for Future Openings

If you are interested in working at Storm King Art Center, but do not see a job opening that suits your skills or qualifications, please submit an application of interest with a cover letter and resume/CV to employment@stormkingartcenter.org. Please include a field of interest found below in the email subject line.

If a position does become available within your field of interest, we may reach out to you. Applications will be kept on file for six (6) months and will be purged thereafter. Applicants are encouraged to apply directly to job openings of interest as they become available.

Fields of interest:

  • Accounting/Finance
  • Building & Grounds
  • Conservation (Sculpture)
  • Curatorial
  • Development/Fundraising (includes Membership and Grants Management)
  • Education/Programming
  • Human Resources
  • Information Technology
  • Library/Archives
  • Marketing/Communications
  • Operations (Visitor Services, Amenities, and Private Events)

Information on Benefits Offerings

Storm King offers a competitive benefits package for full-time, part-time, and seasonal staff.

Full-time Positions
(year-round, more than 30 hours per week)

  • Medical, vision, and dental benefits after the 1st of the month following 30 days of employment.
  • Low medical copays and premium costs absorbed mostly by Storm King.
  • 403(b) Retirement Plan with an annual discretionary employer contribution.
  • Long-term disability, life, and accidental death and dismemberment insurance, and flexible spending medical and dependent care plans.
  • Additional Voluntary-Short Term Disability Plan employee contribution that offers salary continuation at 60% of your gross monthly base earnings (maximum of $1,500 per week).
  • Generous parental leave (maternal and paternal) during new child’s first year (born into family or adopted).
  • 19 days of paid time off (PTO) that are accrued and prorated upon hire with additional days tiered with years of service.
  • 11 Paid Holidays, plus paid time when offices are closed the week between Christmas and New Year’s Day.
  • Employee discount at our Museum Store and Outdoor Café and free access to the Art Center for friends and family.
  • Flexible work schedules with the ability to work remotely based on position requirements.
  • A mobile phone subsidy is available based on position requirements.

Part-Time Positions
(work 21-29 hours per week)

  • Medical benefits after the 1st of the month following 30 days of employment.
  • Low medical copays and premium costs absorbed mostly by Storm King.
  • 403(b) Retirement Plan with an annual discretionary employer contribution
  • Flexible spending medical and dependent care plans.
  • 10 day of paid time off (PTO) that are accrued and prorated upon hire with additional days tiered with years of service.
  • Paid Holidays if the date falls on your regularly scheduled day of work, plus offices are closed the week between Christmas and New Year’s Day.
  • Employee discount at our Museum Store and Outdoor Café and free access to the Art Center for friends and family.
  • Flexible work schedules with the ability to work remotely based on position requirements.
  • A mobile phone subsidy is available based on position requirements.

Benefits for part-time staff that work 30 hours per week also includes:

  • Vision and dental benefits.
  • Long-term disability, life, and accidental death and dismemberment insurance.
  • Additional Voluntary-Short Term Disability Plan employee contribution that offers salary continuation at 60% of your gross monthly base earnings at a maximum of $1,500 per week.

Seasonal Positions
(all seasonal and temporary positions)

  • 403(b) Retirement Plan with an annual discretionary employer contribution.
  • Employee discount at our Museum Store and Outdoor Café and free access to the Art Center for friends and family.
  • A mobile phone subsidy is available based on position requirements.

Storm King Art Center is dedicated to fostering a diverse workplace. Storm King Art Center is an equal opportunity employer and makes employment decisions on the basis of merit.

People who are of color, gender oppressed, LGBTQ, immigrants with work permission, and people of diverse social and economic backgrounds are encouraged to apply. Storm King Art Center does not discriminate based on race, color, religion, creed, sex, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, sexual orientation, gender identity or expression, or any other related consideration.